Job Posting: Administrative Coordinator

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The Food and Drug Law Institute (FDLI) is a nonprofit membership organization that offers education, training, publications, and professional engagement opportunities in the field of food and drug law. As a neutral convener, FDLI provides a venue for stakeholders to inform innovative public policy, law, and regulation. FDLI’s scope covers all industries regulated by the U.S. Food and Drug Administration (FDA) and related agencies and authorities in the U.S. and globally, including drugs, medical devices, biologics, food, dietary supplements, cosmetics, cannabis, veterinary, and tobacco products.

As Administrative Coordinator, you will report to the Chief Operating Officer but will provide administrative support to all of FDLI’s departments including Educational Programs, Publications, and Membership and Marketing. This position also serves as the first point of contact for emails and phone calls directed to the organization. You will have many opportunities for career development. This is a position that will allow growth in skills and responsibilities, based on interests and ability.  

FDLI is a hybrid work environment composed of a strong, supportive, and close team of twenty professionals, who communicate primarily through video calls. While employees have the discretion to work from an approved home office or similar remote location, all FDLI employees will have certain workdays in the FDLI office or Washington, DC region, as necessary to meet the needs of the organization. While the hybrid work environment is still evolving, it is expected this position will attend all major in-person conferences in addition to FDLI staff events scheduled throughout the year.

KEY RESPONSIBILITIES

  • Serve as the main point of contact for customer service requests/inquiries:
    • Manage and direct incoming phone calls and emails
    • Provide assistance with registrations, log-in issues, textbook orders, and other requests
    • Create sales orders and invoices
    • Process orders, invoice payments, and other transactions
    • Assist FDLI members with contact list updates and account updates
  • Contribute to and maintain database integrity – account/contact creation and updates, registration information, duplicate entry, etc.
  • Provide administrative and logistical support, including for conferences/programs (currently virtual) and publications
  • Process checks and other payments
  • Prepare and send monthly membership renewals

 

Here’s what you might have tackled in the last week:

  • Created new account and contact records for new members/customers
  • Registered attendees for upcoming conferences
  • Provided webinar access to attendees
  • Adjusted attendee records to reflect transfers or cancellations
  • Provided customer support for a variety of issues via phone and email
  • Assisted with book order tracking information for customer orders
  • Met with the membership team to discuss renewed and expired accounts
  • Coordinated with the membership team to onboard new member accounts
  • Coordinated with the educational programs team to create a sponsorship invoice
  • Supported the educational programs team with virtual conference technical support

QUALIFICATIONS

  • Microsoft Office experience
  • Database experience (Salesforce a plus), or a strong drive to learn
  • Flexibility in adapting to changing situations
  • Ability to prioritize in a busy environment and manage competing requests and tasks
  • Demonstrated ability writing professional email correspondence
  • Ability to field customer inquiries while on the phone
  • Ability to communicate and work with multiple teams on different priorities and projects
  • Other than in cases with medical or religious exemption, candidate must be fully vaccinated and/or boosted against COVID-19 in accordance with CDC guidelines

HOW TO APPLY

Please send a resume and cover letter with salary requirements to [email protected]. Please include “Administrative Coordinator” in the subject line.  No calls, please.

BENEFITS:

FDLI offers a competitive salary and generous benefits package. This is a full-time position.

FDLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability (physical or mental), sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity (including transgender and transitioning status), genetic information, veteran or military status or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. We are committed to diversity in the workplace.

Job Posting: Assistant Director, Educational Programs

_____________________________ 

The Food and Drug Law Institute (FDLI) is a nonprofit membership organization that offers education, training, publications, and professional engagement opportunities in the field of food and drug law. As a neutral convener, FDLI provides a venue for stakeholders to inform innovative public policy, law, and regulation. FDLI’s scope covers all industries regulated by the U.S. Food and Drug Administration (FDA) and related agencies and authorities in the U.S. and globally, including drugs, medical devices, biologics, food, dietary supplements, cosmetics, cannabis, veterinary, and tobacco products.

FDLI seeks an Assistant Director, Educational Programs to serve as a key member of the FDLI’s Educational Programs team. This position is responsible for researching and analyzing relevant issues in food and drug law to effectively develop and implement timely and topical FDLI conferences, educational programs, and webinars. The role may cover issues related to all industries regulated by the FDA and government agencies, but will focus specifically in the area medical products, including pharmaceuticals, medical devices, biological and biosimilar products, and veterinary medicine. The position reports to the Director, Educational Programs.

FDLI is a hybrid work environment composed of a strong, supportive, and close team of twenty professionals, who communicate primarily through video calls. While employees have the discretion to work from an approved home office or similar remote location, all FDLI employees will have certain workdays in the FDLI office or Washington, DC region, as necessary to meet the needs of the organization. While the hybrid work environment is still evolving, it is expected this position will attend all major in-person conferences in addition to FDLI staff events scheduled throughout the year.

KEY RESPONSIBILITIES:

  • Responsible for researching and analyzing relevant issues in food and drug law to effectively develop content and implement timely and topical FDLI conferences, courses, and webinars, specifically as they relate to medical products
  • Works with FDLI’s leadership, members, staff, external committee members, and subject matter experts to identify, select, and develop educational program topics and offerings
  • Writes conference and panel descriptions, as well as promotional copy and other marketing-related materials, as needed
  • Works closely with the marketing department to ensure successful promotion of educational programs
  • Works closely with the membership department to identify new members and aid in member engagement through educational program involvement
  • Works as part of the educational programs team to explore ways to improve FDLI’s member educational experience, services, and programs offered
  • Supports the overall mission of FDLI publications by encouraging involvement with Update Magazine, and The Food and Drug Law Journal, including writing legal articles and analysis, as needed
  • Serves as a staff lead on assigned FDLI educational program committees to administer and coordinate the external committee and any related programs
  • Maintains working knowledge of budget activity (registration revenue and expenses) regarding educational programs
  • Conducts consistent review of FDLI’s website and internal database to ensure content accuracy and track and analyze program registration and attendance 
  • Other duties as assigned

 HERE’S WHAT YOU MIGHT HAVE TACKLED IN THE PAST WEEK:

  • Conducted a video conference planning call with an FDLI Committee to plan for an upcoming conference
  • Lead the review of submissions received during the call for proposals process to ensure the conference addresses the most timely and relevant topics for the audience
  • Worked with FDA or another government agency to secure a keynote or panel speaker for an upcoming conference, including writing a formal invitation letter
  • Connected with a partner at a member law firm to discuss the potential implications of a recent action, such as just-released FDA rule, memo, or guidance document
  • Ran multiple planning calls for panels at an upcoming conference
  • Reviewed recent FDA regulations, government actions, or case law to keep up-to-speed on important topics currently impacting the food and drug community, or researched a specific topic in order to gain a deeper understanding
  • Prepared an agenda for an upcoming event, including writing session topic titles and descriptions
  • Attended and maintained an active role in an FDLI program

QUALIFICATIONS:

  • Bachelor’s degree required and JD or graduate degree strongly preferred
  • Working knowledge of U.S. food and drug law regulation and policy strongly preferred
  • Relevant experience in adult/continuing education, professional development or related field is a plus 
  • Other than in cases with medical or religious exemption, candidate must be fully vaccinated against COVID-19

KNOWLEDGE, SKILLS AND ABILITIES:

  • Attention to detail, balanced with big-picture perspective; ability to prioritize and deliver multiple objectives simultaneously
  • Strong interpersonal and communication skills and ability to build relationships with staff, members, and volunteers, and outside organizations
  • Demonstrated accountability, agility, and experience taking initiative with implementing ideas
  • Strong writing and editing skills
  • Exceptional listener even under stressful situations
  • Sense of humor
  • Microsoft Office experience and ability to learn new software

COMPENSATION:

FDLI offers a competitive salary and generous benefits package. This is a full-time position.

FDLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability (physical or mental), sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity (including transgender and transitioning status), genetic information, veteran or military status or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. We are committed to diversity in the workplace.

HOW TO APPLY

PROFESSIONAL LEVEL:

Entry-level for those with a JD or graduate degree.

Entry-to-mid-level for those with commensurate experience.

MINIMUM EDUCATION REQUIRED:

Bachelor’s degree

How to Apply:

Please send a cover letter, resume, writing sample, and salary requirements to [email protected]. No phone calls, please.

Job Posting: Web Coordinator

_____________________________ 

The Food and Drug Law Institute (FDLI) is a nonprofit membership organization that offers education, training, publications, and professional engagement opportunities in the field of food and drug law. As a neutral convener, FDLI provides a venue for stakeholders to inform innovative public policy, law, and regulation. FDLI’s scope covers all industries regulated by the U.S. Food and Drug Administration (FDA) and related agencies and authorities in the U.S. and globally, including drugs, medical devices, biologics, food, dietary supplements, cosmetics, cannabis, veterinary, and tobacco products.

As Web Coordinator, you will be responsible for maintaining the online presence of FDLI. You will perform content updates in a timely, organized manner.  You will also collaborate with FDLI staff on crucial business initiatives, provide analytical data, and engage in important strategic discussions. Many opportunities for career development will be provided along the way, creating room for your role to grow based on interest and ability.

FDLI is a hybrid work environment composed of a strong, supportive, and close team of twenty professionals, who communicate primarily through video calls. While employees have the discretion to work from an approved home office or similar remote location, all FDLI employees will have certain workdays in the FDLI office or Washington, DC region, as necessary to meet the needs of the organization. While the hybrid work environment is still evolving, it is expected this position will attend all major in-person conferences in addition to FDLI staff events scheduled throughout the year.

KEY RESPONSIBILITIES:

  • Manage and maintain the organization’s online presence
  • Perform website updates (WordPress)
  • Create new pages and posts
  • Improve online user experience
  • Analyze and report on user behavior
  • Coordinate user testing to guide systemic improvements
  • Collaborate with staff to improve the efficacy of our systems, and contribute to strategic decision making
  • Manage on-demand video archive
  • Additional duties as required

HERE’S WHAT YOU MIGHT HAVE TACKLED IN THE PAST WEEK:

  • Updated homepage sliders to reflect current initiatives
  • Added the latest issue of our quarterly magazine to our website as a series of web pages
  • Updated the website with the agenda for an upcoming conference
  • Worked with FDLI staff to create new forms linking to Salesforce CRM or other systems
  • Attended a meeting to refine marketing and design strategy for an upcoming conference
  • Built and tested new design and layouts for conference materials
  • Attended a meeting and suggest data-backed changes
  • Organized digital design assets in a shared folder

ESSENTIAL SKILLS AND QUALIFICATIONS:

  • Bachelor’s degree required
  • 1-3 years of experience with HTML, website updates and design, or other related work
  • An interest in learning new and developing technologies
  • Strong attention to detail, even with high-volume activity
  • Experience in updating websites (WordPress), using CRM databases (Salesforce), and/or basic graphic design is preferred but not required
  • Other than in cases with medical or religious exemption, candidate must be fully vaccinated against COVID-19 in accordance with CDC guidelines

BENEFITS:

FDLI offers a competitive salary and generous benefits package. This is a full-time position.

FDLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability (physical or mental), sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity (including transgender and transitioning status), genetic information, veteran or military status or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. We are committed to diversity in the workplace.

HOW TO APPLY
Please send a cover letter, resume, and salary requirements to [email protected].  Please include “Web Coordinator” in the subject line.  No phone calls, please.

PROFESSIONAL LEVEL:

Entry-level

MINIMUM EDUCATION REQUIRED:
Bachelor’s degree