Manager, Member Engagement
The Manager, Member Engagement has a primary focus of overseeing the membership operations of FDLI. The primary responsibilities of this role include managing the renewal process for current members, preparing background information and scheduling meetings with prospective members, leading the organization-wide process of placing members on committees, managing the logistics of member events, and responding to inquiries from the membership phone line and email.
This position works closely with other teams at FDLI including administration, educational programs, publications, and events, and reports directly to the Director of Membership and Stakeholder Engagement. This position requires highly effective communication and writing skills, demonstrated professionalism, and attention to detail.
- Identify potential members through research, lead development, and referrals.
- Manage the renewal process for current members to ensure information is accurate and the administration team has all information needed to invoice organizations.
- Work with FDLI staff to place members on committees and facilitate communication between staff liaisons and members.
- Collaborate with other staff members to plan and execute events and initiatives that promote member engagement and retention including: Law over Lunch networking sessions; faculty meetings; author discussions; and student programming.
- Support the director’s stakeholder outreach program with copy editing and strategic writing to communicate new opportunities for member engagement.
- Handle inquiries from the membership phone line and email, ensuring that members receive timely and accurate responses.
- Schedule membership meetings, both at in-person events and virtually.
- Monitor member engagement and participation to identify potential areas for improvement.
- Ensure that all membership records and databases are accurate and up-to-date.
- Serve as the Board of Directors liaison, working closely with the CEO and COO, ensure the execution of Board meetings are successful by creating agendas, coordinating meeting logistics, and scheduling calls and meetings.
- Perform other duties as assigned consistent with the goals of FDLI.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor’s degree required
- Two-to-three years in program oversight preferred, especially with a focus on membership engagement
- Prior event planning and communication experience valuable
- Proven ability to manage workflows in a team-based environment
- Strong organizational and interpersonal skills
- Ability to prioritize, plan, schedule effectively, and balance changing priorities
- Professional demeanor and desire to work in a team environment
- Sense of humor
- Microsoft Office experience
Other than in cases with medical or religious exemption, candidate must be fully vaccinated and/or boosted against COVID-19 in accordance with CDC guidelines.
The Food and Drug Law Institute (FDLI) is a 501(c)(3) nonprofit membership organization that offers education, training, publications, and professional engagement opportunities in the field of food and drug law. As a neutral convener, FDLI provides a venue for stakeholders to inform innovative public policy, law, and regulation. FDLI’s scope covers all industries regulated by the U.S. Food and Drug Administration (FDA) and related agencies and authorities in the U.S. and globally, including drugs, medical devices, biologics, food, dietary supplements, cosmetics, veterinary, tobacco and nicotine products, and cannabis-derived products.
FDLI is a hybrid work environment composed of a strong, supportive, and close team of twenty-one professionals. While employees have the discretion to work from an approved home office or similar remote location, all FDLI employees will have certain workdays in the FDLI office or Washington, DC region, as necessary to meet the needs of the organization.
HOW TO APPLY:
Submit cover letter and resume to [email protected]. No phone calls, please.
FDLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability (physical or mental), sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity (including transgender and transitioning status), genetic information, veteran or military status or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. We are committed to diversity in the workplace.
1015 15th St NW, Suite 300 | Washington, DC 20005 | P. 202-371-1420 | fdli.org